Dear readers, I have chosen to use the public forums of my own blog in this quixotic quest to get WordPress’ executives to talk to me. They are all evidently very, very young, much younger than I am. And accustomed to being hailed as young gods in the Internet. Well, hate to bust up a party, but their game plans to run organizations for free while alienating VIP customers has hit a huge snag. And I am a snaggle-toothed hag who doesn’t let go of a problem. Since these guys made it impossible to contact them via WordPress, I did some research and dug them out of their little bunkers.
It is fairly simple: I used Google! Via google, I used Wikipedia. This was a goldmine of information allowing me to use it like a bloodhound to find these fellows who think money will pour into their pockets while they mess around, having fun. Being able to ignore complaints from real customers is a winning strategy, they think. I know how they operate: they thought to get rich via giving away their product. then, to make money, they had to offer even better service that wasn’t free!
Only they forgot a critical step: taking care of the paying customers so they stay. Instead, they dumped the paying customers into the same cesspool the freebies swam in. This meant, the paying customers had no more access to the higher levels of the organization than non-payers. Which meant, since non-payers are the equivalent of deadbeats, paying customers are also ‘deadbeats’! I made repeated requests to move up the corporate ladder which WordPress staff ignored. So I am now forcing my way up the ladder!
WordPress.com (or just WordPress) is a WordPress MU-powered weblog hostingprovider which opened to beta testers on August 8, 2005 and opened to the public on November 21, 2005. It runs proprietary code and WordPress MU. It is financially supported via paid upgrades, “VIP” services and limited Google Adsense advertising.
So, according to Wikipedia, the guys who screwed me up this week need me for money! HAHAHAHA. This means, they better be on their knees to me and kiss my toes and give me roses, not a bloody eye. I happen to have some experience in the real world. All WordPress had to do was have a computerized list of all the paying customers. Then, all matters dealing with this group of VIP customers should be handled by specially trained staff who are very careful, polite and who keep this business of paying for services as their #1 idea.
WordPress is owned by Automattic. This is another organization that imagines it can run things, hands-off. So I decided to pester them, too.
- bbPress – Forum Software
- Akismet – An anti-comment spam system capable of integration with many blogging platforms and forums.
- WordPress MU – A multi-blog community system built on WordPress.
- Ping-O-Matic – A pinging service.
- Gravatar – Globally recognized avatars
- IntenseDebate – Commenting Tools
- PollDaddy – polls and survey tools
- BuddyPress – Social Networking Plugin Suite
On January 11 2006, it was announced that Toni Schneider, Oddpost CEO before it was acquired by Yahoo!, where he continued as a senior executive, would be leaving Yahoo! to become CEO of Automattic.  
In April 2006, it was discovered, through a Regulation D filing, that Automattic raised approximately 1.1 million dollars in funding, which Mullenweg addressed in his blog. Investors were Polaris Ventures, True Ventures, Radar Partners, and CNET.
Thanks to Wikipedia, I found the name of one of the wretches who runs this organization so badly:
Barry Abrahamson Systems Wrangler Blog: Barry on WordPress
Born and raised on the banks of the Riverwalk in San Antonio, Texas, Barry now hangs his hat in New York. During the day, he makes sure the servers are zipping along while trying not to get too much BBQ sauce on his keyboard and at night… ok, well, he’s doing the same 🙂 When he’s not on AIM, ICQ, Jabber, IRC, or reading about the latest and greatest in MySQL optimization, Barry enjoys traveling and playing a little lacrosse.
Dear Barry, This is Elaine Supkis, the artist/reporter who runs Culture of Life News at emsnews.wordpress.com. I got in an immense fight with one of your employees in the last 24 hours due to a mistake made by your own employees. .
Instead of giving me important information, your employees prevented me from using my own blog because of a mix-up. They thought I was spamming the net when the story that triggered their hostile take over of my own blog was about Gold 4 Cash being a spam outfit! That is, I was warning consumers of this operation! .
It took many very harsh emails just to get your staff to cough up the information. Mostly, they stone-walled me! I demanded early on that this matter be moved upstairs. Instead, they refused. I gave my phone number and they refused to pass it on. .
I also said I am a VIP customer! I am not one of the freeloaders who use your service for $0. I pay increasing fees as I was upgrading my involvement. Instead, since I can no longer trust your organization and even fear you will destroy my own blog, I have to get reassurance that you and everyone under you will no longer do unannounced freezes on my site over frivolous reasons. .
If I am forced to move because of incompetence or a refusal to cooperate with me (remember: I am one of the people who is enriching you!) I will ask for a return of my funds. Chasing me off after accepting my money is….very wrong, to put it mildly. .
Thank you for your cooperation in this matter. .
Elaine Meinel Supkis
I hope this guy cleans all the sludge off of his keyboard and he writes me a very nice letter explaining how THEY goofed and THEY harmed me and THEY need to be kissy-kissy and THEY need to never censor me again.
In November 2005 Mullenweg’s project WordPress.com stopped being invite-only and opened up to the world.
In December 2005 he announced Automattic, the company behind WordPress.com and Akismet. Automattic employed people who had contributed to the WordPress project, including lead developer Ryan Boren and WordPress MU creator Donncha O Caoimh. An Akismet licensing deal and WordPress bundling was announced with Yahoo! Small Business web hosting about the same time.
It was discovered in April 2006 through a Regulation D filing that Automattic raised approximately 1.1 million dollars in funding, which Mullenweg addressed in his blog. Investors were Polaris Ventures, True Ventures, Radar Partners, and CNET.
The first WordCamp conference in July 2006 was pulled together in 3 weeks, in the style of BarCamp, attracting over 300 people to the Swedish American Hall in San Francisco. The firstWordCamp Argentina event was held on October 31, 2007 in Buenos Aires.
I wrote to this youngster, too:
Hello! You’re probably here because you want to talk; there are a couple of ways to get in touch with me.
I really love email. The volume of email I get is somewhere between Zeldman and Santa Claus, however I still do my best to reply to each and every personal email sent to me. Realistically you’ll either get a reply right away or in a couple of months. If you have a WordPress support question, your best bet is to ask on the excellent Support Forums.
All that said, email me directly or use the form below.
Hello, I am Elaine Meinel Supkis. I have just gone through a 24 hour battle with the staff at WordPress and they will not pass my complaints to the owners
I run a news service and got locked out of it by the staff at WordPress due to them misunderstanding what I was doing. Instead of informing me of what was going on, they gave me nothing but grief and after fighting for hours and hours, they finally told me they made a mistake but didn’t apologize. Since WordPress prevents anyone from contacting the owners, I looked you up in Google on Wikipedia and figured you might be somewhat interested in what happened. I published a series of stories showing how inept and poorly run WordPress has become. If you are still involved in this organization, you might be interested in talking to me. I am the 1% of the users of this service who actually pays annual fees so I am a somewhat important person, I would presume. If you are ‘hands off’ please tell me who is at the top so we can begin communicating. This is not a small matter, it goes to the heart of your organization.
Thank you in advance, Elaine Meinel Supkis editor and reporter Culture of Life News
I hope these two guys write back. It would be amusing, if nothing else. The Dot Com insanity has not finished, not at all. People still think they can make oodles of money online while GIVING AWAY services! How insane is that? The original game plan of giving away service so they can lure in paying customers has been totally tossed aside. They just want to ‘grow’ like the Derivatives Beast grows. When something is worthless or being given away for free, it will rapidly grow to infinity very fast. But paying customers get scarcer and scarcer.
This is like printing money: if the money isn’t capitalized, it loses value. We call this ‘inflation’. If a service is given away but is very wretched and then you make the service for paying people wretched, they dump it for it is devalued by being given away. Seems simple enough for me. I hope Matt and Barry figure this out. Otherwise, we may end up reading about their bankruptcy problems.
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