All my long life I felt I had to fight like a fiend for simple things. In my elder years, I think it is a nonstop battle of wits and strength and being nice means being cheated. I just ended an immense several-day long battle with Corporate America. I bought this lawn tractor two years ago and two weeks after the warranty ended, it totally broke down due to a very small ring bearing breaking rendering it useless. I and my friends (particularly Peter!) rebuild things so we ordered the small part and were told it would come in a few days.
Two weeks later, I began seriously buzzing the dealership for my missing part. They got sufficiently scared to call around the nation asking for this part only to learn ‘it is on back order’ with 94 people ahead of me wanting this part first. This began the Fight From Hell. ‘What??? 94 people haven’t gotten it yet?’ I yelled. ‘Are you all crazy?’
The dealer paled and said, ‘I don’t know.’ I then bared my arms and said, ‘Well, I do know. You will call corporate headquarters and tell them to find my missing parts! Warn them that I can’t wait until it snows, I need it now or else.’
So, he did and corporate head called me up. ‘We don’t make the part you want,’ the lady said. ‘What the hell?’ I said, ‘You better tell me who does make this part so I can sue them.’ So I was told this corporation did it and called them in a fury threatening to sue them for $5,000. I then learned they cut their relations with the big corporation and the biggie one was lying.
In a rage, I assailed the headquarters until they coughed up the real supplier. I called up them with many threats and demands and they said they didn’t make it, either. Three smaller corporations made the parts! Well, this resembled a Russian doll. One inside the other with the outside layers claiming they knew nothing. I then went to the dealer and said, ‘I guess I will start with suing YOU first.’
This caused him to cry out in pain and he proved to me that the corporate heads were lying because the name of the corporation that said they had three smaller ones making it had their corporate name on the missing part! Ah ha! I got them cornered so I called them back in triumph.
They folded. They admitted they were told to not make the parts available so customers would be unable to fix thing and then be forced to buy, instead of a $25 part, the entire transaxle for $250. Ahem. And this way, everyone makes more money. So I called the big corporation that sold me the tractor and said, ‘You and ONLY you are responsible for this so give me my part now or I sue you.’ Then, I went to corporate head’s url online and it featured this big ad:
WE SELL TRACTOR PARTS! Worse, it was illustrated with…the part I needed and which they didn’t sell!!!! I fell out of my chair laughing and said, ‘I got them cornered now!’ And…several things happened in one hour: the ad was pulled, the corporate head apologized and further, gave me a new transaxle for free and installed it. And I still said I was going to torment them in the future if they continue to refuse to sell parts so I can fix my equipment.
Anyone wondering why our economy crawls along simply has to deal with corporations who view us as sheep to fleece and cheating opportunities to see how this doesn’t work in the long run. Of course, I played very hard ball, using the metaphorical base ball bat on their noggings to get my way and one executive whined that ‘You are a mean woman.’ HAHAHA. Very mean indeed and now I have a working tractor again, thank you.
209 Greenhollow Rd
Petersburgh, NY 12138
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