My old computer died. I bought a new one and now I have discovered, the same week I paid WordPress $99 for Premium, I cannot use my own website to do many things…I am locked out and given the ‘free service’ instead of Premium. This is a rip off. And they seem incapable of fixing it so far.
That isn’t the real problem here, the fact is, I cannot contact anyone! I had an online discussion with staff last night and they were unable to do anything, being rather clueless. So I said I would contact them in the morning.
Well, hours later, when I go to the ‘contact’ page instead of being put in contact, I get this:
OK: I am VERY unhappy. I am quite angry at this point. So I click on ‘get help’ and get this:
A dead blank page! What the hell is this? Why can’t these people have some direct way of contacting them? This is infuriating. I left Blogspot because they screwed up everything and did just fine with WordPress until this month. This page worked the night before. Now, it is a dead end.
Now, I feel like they are ripping me off. Making me pay for services that don’t exist. Are they doing this to save money? I assure everyone, pissing off and giving trouble to clients is a great way to go bankrupt.
Did they lock me out because I argued with them when they didn’t understand what was going wrong? If so, I definitely will sue them. Either WordPress is out of commission right now or they deliberately locked me out.
I am supposing that this is a move to make it impossible for people to complain directly? All I know is, this is most infuriating and I am going to have to make some changes here yet again. Any suggestions?
For some bizarre reason, after several years, each site host screws me up and make it impossible to correct. I need a better system. This is immensely annoying. I suspect, they grow too big and let things slide. But the cheek of asking for money and then refusing to deliver services is an insane way to run a business.
Here is one site they run for people to discuss problems so I posted there hoping someone who is paid to run the business, might notice something is very wrong:
I then posted the proper information an hour ago and nothing happened. Dead silence.
Running businesses this way is most annoying. The online blog hosts all save money and give away services in the hopes of making money in various ways like popping in ads, for example. I didn’t want that so I paid directly thinking this would mean I would get full services.
Instead, I get ‘free/cheap’ services while they pocket the money and expect me to jump through hoops to get them to fix things which are due to them not doing something correctly. It is more like pulling teeth than doing business. I hate it greatly. Hitherto, I didn’t have any problems with WordPress.com.
Now, having a problem that should be easy to fix…namely, they restart my Premium services I paid for…and I can’t do that, they have to do that and they seem utterly incapable of doing this very simple, I would hope, thing.
I need a site that I fully control, one that I can use without hassle from incompetent staff hired as cheap as possible to do the least work possible. I doubt WordPress will return my money since they are refusing me their paid services. I expect so little from people when it comes to online honesty.
It has been an hour and ‘modlink’ has not responded. What a hell of a way to run a business. I must say, this is most annoying. Businesses should understand, the Customer is the Boss, not themselves. They are servants.
It has been several hours and I still haven’t heard from any staff at this obviously threadbare run business. So I am going to post this story. I suppose they will complain about bad publicity but seriously, this is a really crummy way to run a business.